If you are searching for rewarding career opportunities in the UAE’s thriving travel and tourism industry, Reservation & Ticketing Officer Jobs in Dubai present a dynamic path for professionals skilled in booking systems, customer service, and travel coordination. With Dubai being a global hub for tourism and business travel, the demand for experienced ticketing and reservation experts continues to rise.

A leading company, MIE GROUPS, is now urgently hiring for this position, offering a competitive salary, excellent work environment, and long-term career prospects.

Job Overview

Position Title: Reservation & Ticketing Officer
Company Name: MIE GROUPS
Location: Jumeirah Lake Towers (JLT), Dubai, UAE
Job Type: Full-time, Permanent
Salary Range: AED 4,500 – AED 7,000 per month
Office Address: Flat 1501 Tower, Jumeirah Business Center 5, JLT, Dubai
Contact Number: +971 4 425 3337

Minimum Requirements:

Bachelor’s degree in Tourism, Hospitality, Business Management, or related field
3–5 years of experience in the travel and tourism industry
Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre
IATA certification is mandatory
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Ability to work under pressure and manage client expectations professionally

Key Responsibilities

The role of a Reservation & Ticketing Officer is vital for ensuring smooth operations in travel-related services. You will be responsible for:

1. Managing Daily Travel Operations

Booking flight tickets, hotel accommodations, and complete travel packages
Handling travel insurance, visa processing, and excursion bookings
Ensuring the timely delivery of itineraries and travel documents to clients

2. Customer Service Excellence

Addressing all client inquiries promptly and professionally
Building trust through transparent communication and seamless execution of travel plans
Offering post-booking support in case of changes, cancellations, or disruptions

3. Team Management & Supervision

Leading a team of travel consultants and agents
Ensuring workflow efficiency and professional conduct across the department
Setting team targets and ensuring KPIs are met

4. Marketing & Sales Initiatives

Creating marketing strategies for holiday packages and travel promotions
Managing travel campaigns across social media and advertising platforms
Collaborating with sales teams to meet business goals

5. Vendor and Partner Coordination

Liaising with airline representatives, hotel providers, tour operators, and visa service agents
Negotiating corporate deals and group travel discounts
Maintaining healthy and professional relationships with partners to ensure better service offerings

6. Financial Management

Monitoring travel budgets and client billing
Ensuring accuracy in payment processing, refunds, and commissions
Maintaining profitability and cost-effectiveness in travel services

7. Compliance and Regulatory Knowledge

Adhering to UAE travel regulations and international travel requirements
Staying updated on IATA standards, aviation security, and travel documentation
Ensuring the company’s operations are audit-ready and legally compliant

Why Choose Reservation & Ticketing Officer Jobs in Dubai?

Working as a Reservation & Ticketing Officer in Dubai provides an exciting opportunity to thrive in one of the world’s fastest-growing travel industries. Here are some of the main advantages:

High Salary Potential

Monthly compensation of AED 4,500 to AED 7,000
Opportunity for bonuses and commissions based on sales performance

Long-Term Career Growth

Expand your skill set with exposure to global distribution systems and international client servicing
Career progression into roles such as Travel Manager, Corporate Travel Head, or Regional Operations Lead

Vibrant Work Environment

Dubai is home to a multicultural workforce with access to world-class infrastructure
Working in areas like Jumeirah Lake Towers adds to the corporate lifestyle appeal

Industry Recognition

Working with a reputed company like MIE GROUPS enhances your credibility in the global travel network
The mandatory IATA certification requirement positions you as a certified travel expert

Ideal Candidate Profile

If you fit the following profile, you are strongly encouraged to apply:

Experienced in GDS: Must know how to handle Amadeus, Galileo, or Sabre
Problem Solver: Able to handle disruptions, cancellations, and last-minute changes effectively
Client-Focused: Understand the importance of delivering exceptional travel experiences
Team Leader: Capable of managing junior agents and working collaboratively
Result-Oriented: Committed to achieving sales targets and operational excellence

How to Apply for Reservation & Ticketing Officer Jobs in Dubai

Applying is easy and straightforward. Follow the steps below:

Step 1: Prepare Your Documents

Updated CV highlighting your travel industry experience
Copy of your IATA certification
Academic credentials (Tourism, Business Management, etc.)
Professional references, if available

Step 2: Contact the Employer

Phone: +971 4 425 3337
Address: Flat 1501 Tower, Jumeirah Business Center 5, Jumeirah Lake Towers, Dubai
Apply via job portals such as Indeed UAE or send your CV directly to the HR department (email not provided in job ad)

Tips for a Successful Application

Tailor your CV to highlight ticketing and travel booking experience
Include your IATA certification prominently
Be ready to demonstrate your proficiency in GDS platforms during the interview
Emphasize your communication skills and ability to handle client pressure
Follow up on your application within 3–5 business days if you haven’t received a response

Frequently Asked Questions (FAQs)

Q: Is IATA certification mandatory?

Yes, IATA certification is a must-have for this position.

Q: Can I apply without experience in Dubai?

Yes, international experience is accepted, but 3–5 years in the travel industry is required.

Q: What are the working hours?

The role is full-time. Standard UAE office hours apply (usually 9 am – 6 pm, Sunday to Thursday).

Q: Are there visa or relocation benefits?

Not specified. You should confirm directly with MIE GROUPS.

Q: Is this a sales role?

The position involves sales aspects like package promotion and upselling but is primarily operations-focused.

Read Also: Data Entry Operator Jobs in Dubai

Disclaimer:
This article is for informational purposes only. We do not represent MIE GROUPS or any hiring entity. Please contact the company directly for authentic updates, interview scheduling, and documentation.